Frequently asked questions
Quick answers about booking, pickup points, documents, driver age, deposits and one-way rentals.
Can't find your answer?
Below are short answers to the questions we hear most, from booking and pickup points to documents and one-way rentals. Prices, deposit amounts and vehicle-specific conditions depend on the car you choose, so they are shown on betacarrental.com when you book.
If your question isn't covered, contact our team by phone, WhatsApp or email.
How do I book a car?
Bookings are made on betacarrental.com. Choose your pickup point, dates and times, pick from the available cars and complete the booking. Our team then confirms the handover details with you.
Can I see prices on this website?
No. betacar.com.tr is an information site. Live prices, availability and vehicle-specific conditions are shown only on our booking site, betacarrental.com.
Where can I pick up the car?
In Istanbul we hand over cars in Taksim (our head office), at Istanbul Airport, Sabiha Gökçen and several city locations, and at Antalya, Izmir, Milas-Bodrum, Dalaman, Ankara Esenboğa, Cappadocia, Kayseri, Adana Çukurova and Trabzon airports. See the full list on our locations page.
What documents do I need to rent a car?
You will usually need a valid driving licence, a passport or ID card and a suitable card for the deposit. The conditions for your chosen car are shown on betacarrental.com – see our documents guide for details.
What is the minimum driver age and licence requirement?
It depends on the vehicle: the minimum age ranges from 22 to 30 and the minimum years of licence held from 2 to 5. Economy cars have the most flexible requirements and luxury or larger vehicles the strictest; each car's conditions are shown when you book.
Is there a security deposit?
Yes, a security deposit applies to every rental. The amount varies by vehicle and is shown with the car's details on betacarrental.com when you book.
Can I return the car to a different location?
Yes, you can choose a different return point in the booking form. Availability and any one-way fee are shown during booking.
Do you have automatic cars?
Yes. Most of our fleet is automatic, from economy cars to SUVs and minivans. See automatic car rental for more.
Do you have 7-seat or 9-seat vehicles?
Yes. Some SUV models seat seven, and minibuses such as the Peugeot Traveller seat nine. Age and licence requirements are usually higher for these vehicles – see minivan and minibus rental and SUV rental.
How do I change or cancel my booking?
Go to "My Reservations" on betacarrental.com or contact our team by phone, WhatsApp or email. Terms can depend on your booking, so please confirm the details at booking or with the team.
What happens if my flight is delayed?
Share your flight number when you book or soon after so the handover can be adjusted more easily. Our team confirms the handover details with you, and you can let us know about a delay by phone or WhatsApp.
Can I get a quote for long-term or corporate rental?
Yes. If you need a car for several months or vehicles for your company, contact our team with your requirements. See long-term and corporate car rental for more.
How can I contact you?
Call +90 850 885 23 82, +90 541 215 44 00 (also WhatsApp) or +90 543 414 97 97, or email [email protected]. Everything is on our contact page.